FREQUENTLY ASKED QUESTIONS AND ANSWERS

Where is?

Floor ( -1)

Floor (-1) in the SPA

Floor (E)

· (3) Panoramic elevators·
· (1) Internal elevator near room nº28

In the Hall next to the cafeteria.

In the garden, access by cafeteria

Schedules

· Monday/Thursday/Sunday: from 10 a.m. to 8 p.m.
· Thuesday: Closed
· Wednesday: Closed (telephone assistance only)
· Friday/Saturday: from 10 a.m. to 10 p.m.
(Last admission 2 h before closing)

From Monday to Sunday/bank holidays from 7 a.m. to 10 p.m..

· Monday to Friday: 7:00 a.m to 10:30 a.m.
· Saturday,Sunday/bank holidays: 7:30 a.m. to 11 a.m.

Monday to Thursday: from 9:00 AM to 12:00 AM (midnight)
· Friday to Sunday/bank holidays: from 9:00 AM to 1:00 AM  

· Monday to Sunday/bank holidays: from 10 a.m to 11 p.m  

24 hours

Monday to Sunday/bank holidays: from 1 p.m to 4 p.m / 8 p.m. to 11 p.m

Monday to Sunday/bank holidays 10 a.m to 9 p.m  

Rooms

Check-in is from 4:00 PM. If you arrive earlier, you may inform the reception in case your room is available before that time. We offer a free luggage storage service for our guests in case the room is not ready upon arrival.

Check-out is until 12:00 PM. We offer a free luggage storage service for our guests if they wish to leave their belongings after check-out.

All rooms have a safe which can be found in the wardrobe in the room.

If your reservation is a standard room it is not included, you will find a QR with the price list in the minibar.

Yes, we provide an iron and ironing board, which can be made available to our guests upon request. We also offer an ironing service for an additional charge; you will find a QR code with the laundry price list.

Spa

Access to the circuit is not included in the room, unless it has been previously contracted.
(Check price and availability) There are 80 min of water circuit consisting of tropical showers, jacuzzi, sauna, dynamic pool, Turkish bath, caldarium, showers of different temperatures, foot bath and ice fountain.

Access to the spa is for people over 16 years of age, which must be accompanied by an authorization signed by the parent.

It is necessary to contact our SPA in advance to be able to check availability

For access to the SPA circuit, the use of swimwear, a swimming cap, flip-flops, and a towel is mandatory.

Yes, it is necessary to contact our SPA in advance to check availability

Access to the gym is free for guests staying at the Hotel and it is located within the SPA facilities.

Transfers

The taxi to the airport usually takes between 20 and 30 minutes depending on the traffic at that time.

If you book it at reception, the taxi to the airport has a fixed price of € 25 for a 4-passenger taxi.

You can contact reception to request a TAXI.

Yes, leaving the hotel on the right side, when you reach the end of El Corte Inglés, there is a taxi stop.

If you prefer to walk along the old Turia riverbed (40 min approx); You can take the bus, leaving the hotel on the left, you will find the bus stop No. 19, this bus leaves you on the town hall square. If you want to go by bike, you have a cycle lane to Colón Street and the Bull ring,

To go to the beach, you can walk, about 20 minutes, or by bus. Leaving the hotel on the left side and turning left onto Francia Avenue , you will find the stop for bus number 19, which has several stops along Las Arenas beach and Malvarrosa beach.

Parking

The cost of parking is 16.00 EUR / VAT INCLUDED per day / vehicle

The entrance to the parking is located on Menorca Street.

In the Hall next to the Hotel reception

You have to go down the parking ramp to the left, you have to collect a ticket for access, this ticket can be validated at reception so that it is useful throughout your stay at the Hotel.

Maximum 2.10 m

Piscina

No

· Yes, we will charge your account a TOWEL deposit of 5 EUR, which will be refunded when the towels are returned at reception.
· Please note that towels cannot be taken outside the hotel premises..

Hotel

Yes, it is at the reception, it is free and without limit time.

No, but the client can bring a pendrive to reception or send us an email with the document (s) and we print it for them.

The oceanographic is approximately 10 minutes walk. You can buy tickets at the reception, the price is the same only, you avoid the queues at the ticket offices.

Bycicles

Bicycles, and electric bikes

The rental cost for bicycles is 14.00 EUR / VAT INCLUDED per day per bike. The rental cost for electric bicycles is 25.00 EUR / VAT INCLUDED per day per bike. They are located at the hotel entrance.

No, the reservation must be made at reception

At the time of booking by credit card: Visa, Master Card or Amex

Minimum age to use scooters 16 years old and they need a helmet that is provided at reception