DATA CONTROLLER

The website www.hotelprimusvalencia.com is owned by:

• Business Name: HOTEL PRIMUS VALENCIA, S.L.U.
• Tax ID (CIF/NIF): B-98405897
• Address: Calle Menorca 22, 46023, Valencia, Spain
• Phone: +34 963 31 84 74
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Mercantile Registry: Valencia, Section 8, Page V147614

The data controller guarantees compliance with current regulations on personal data protection, including the GDPR (EU Regulation 2016/679) and the Spanish LOPDGDD 3/2018.

PURPOSE AND LEGAL BASIS OF PROCESSING

HOTEL PRIMUS VALENCIA will process your personal data for the following purposes:

• Management of reservations and requested services.
• Sending commercial communications and promotions.
• Management of customer satisfaction surveys.
• Compliance with legal obligations regarding traveler registration.
• Management of resumes (CVs) and applications received through the employment portal.
• Video surveillance for security reasons within the facilities.

LAWFUL BASIS (LEGITIMATION)

The processing is based on:

• Performance of a contract when making reservations.
• User consent for sending commercial communications.
• Compliance with legal obligations.
• Legitimate interest in protecting the facilities through video surveillance systems.

TYPES OF DATA COLLECTED

• Identification data: first name, last name, ID/Passport number, support number, date of birth, nationality.
• Contact data: address, city, postal code, province, telephone number, email address.
• Stay data: dates, room type, preferences.
• Payment data: bank information to process payments.
• Browsing data: cookies and data collected from interaction with the website.

Video surveillance data: Security cameras are used to monitor access and protect the facilities. Images will be kept for a maximum of 15 days and may be provided to Law Enforcement Agencies or Judges and Courts when required by law.

Employment portal data: Data provided in CVs are used exclusively for managing candidacies and potential job offers. The user guarantees that the data provided are truthful and that they have informed any third parties whose data they may include.

DATA RECIPIENTS

Your data may be communicated to:

• State Law Enforcement Agencies, in accordance with Organic Law 4/2015.
• Banking entities for payment management.
• Competent authorities in case of legal requirement.
• Suppliers and collaborators necessary for the provision of services.

Under no circumstances will your data be transferred to third parties for purposes other than those indicated without your consent.

DATA RETENTION

Data will be kept for:

• Reservations and hotel management: up to 5 years after the last interaction, unless there is a legal obligation for longer retention.
• Traveler registration forms: 3 years from the last entry, according to current regulations.
• Video surveillance: maximum of 15 days, except for exceptional legal cases.
• CVs in the employment portal: until the selection process is closed or deletion is requested.

USER RIGHTS

You may exercise the rights recognized by law:

• Access: to know what data is being processed.
• Rectification: to correct inaccurate data.
• Erasure (Right to be forgotten): to delete data when appropriate.
• Restriction: to restrict processing in certain cases.
• Objection: to object to processing based on legitimate interest or marketing.
• Portability: to receive your data in a structured format and transfer it to another controller.

To exercise these rights, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. accompanied by a copy of your ID/Passport, specifying the right you wish to exercise.

Furthermore, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that your rights have not been respected.

COOKIES AND SIMILAR TECHNOLOGIES

The portal uses its own and third-party cookies for technical and analytical purposes. You can configure your browser to block cookies or receive alerts about their use.

DATA SECURITY

HOTEL PRIMUS VALENCIA adopts technical, organizational, and administrative measures to protect your data against loss, alteration, unauthorized access, or unlawful processing, in accordance with current legislation.

MODIFICATIONS TO THE POLICY

HOTEL PRIMUS VALENCIA reserves the right to modify this Privacy Policy to adapt it to legal, judicial, or business changes. Any modifications will be published on the same website address and will take effect from their publication.